Yes, all of our products are packaged in glass and come shipped in a kraft mailer box with biodegradable packing peanuts.

Our products are designed with a recommended shelf life of one year after opening, and can last up to 30 months from the manufacturing date if unopened. To ensure the longest possible shelf life, we recommend storing them in a cool, dry place away from direct sunlight, heat, humidity, and excess moisture. This will help to maintain the quality and efficacy of our products, ensuring that they deliver the best results for our customers. We are committed to providing products that not only meet our high standards for quality and effectiveness, but also maintain their freshness and potency over time.

Our Packing peanuts are biodegradable so you can simply wet them and they will dissolve.

At our company, we pride ourselves on creating beauty products that are not only inclusive, but also multi-functional, making them versatile for all skin types. While we do pair specific ingredients together to target and nurture certain skin types, we believe that everyone should have access to products that work for them. That's why we provide clear and concise information on each product page, outlining which skin types would benefit most from that particular product. We believe that everyone deserves to feel confident and comfortable in their own skin, and our mission is to help achieve just that with our carefully crafted, inclusive beauty products.

At Gold Ivory, we take environmental responsibility seriously and are proud to say that all of our products are not only completely plant-based, but also environmentally friendly. We believe that using sustainable ingredients not only benefits the planet, but also benefits our customers by providing them with high-quality, natural products that are gentle on their skin. In addition, we are committed to never testing our products on animals, because we believe in treating all living beings with compassion and respect. At our company, we believe that ethical and sustainable practices are the foundation of good business, and we strive to create products that reflect these values.

As a small beauty brand, we take great care to ensure the quality and consistency of our products by:

1. Ingredient sourcing: We carefully select high-quality, natural ingredients from reputable suppliers who share our values for ethical and sustainable practices. By using only the best ingredients, we can ensure that our products are safe, effective, and gentle on the skin.
2. Manufacturing processes: We small batch formulate whilst collaborating with experienced and skilled chemist who follows strict quality control procedures to ensure consistent production of each product. Regular product testing is also conducted to maintain our high standards for quality and consistency.
3. Customer feedback: We value our customers' feedback and use it to continuously improve our products. By listening to our customers' experiences and incorporating their suggestions into our product development, we can ensure that our products meet their needs and expectations.

Overall, we are committed to providing high-quality, consistent products that our customers can trust. By following these practices, we are confident that our products will continue to meet our customers' needs and exceed their expectations.

We currently ship to the 50 United States, Canada.

We primarily ship with UPS but we may ship with USPS depending on the address and DHL is used for all international orders.

All orders leave our facility in Atlanta within 1-3 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

No worries! Occasionally the postal carrier will mark the package as delivered in advance--most of the time, it'll show up a few days later! If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.  If this does not arrive please contact us at We try our best to swiftly to processes orders quickly and we are typically are unable to make changes to orders once they have been placed. However, please just send a email to help@shopgoldivory.com with the subject line "Cancel Order" with the subject line titled "Missed order " *After 1 weeks from the delivery date for orders delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

We try our best to swiftly to processes orders quickly and we are typically are unable to make changes to orders once they have been placed. 

Due to the nature of our products, We do not accept exchanges or returns for used merchandise. Unused merchandise may be returned or exchanged within 7 days of receipt. All refunds will be issued in the original  form of payment. The customer is responsible for return shipping. If you need to initiate a return, contact us at order@shopgoldivory.com